![]() ![]() The state-of-the-art solution was hailed as a game-changer for professionals far and wide-especially work-from-home contact centre agents-due to its ability to rid any workspace of loud or distracting sounds. Previously, Krisp treated CX Today to a live demo that saw Schoenfield remove both the shrill of a screaming baby and horrendous street traffic noise with a click of a button via their bi-directional noise-cancellation app, allowing him the complete silence required to have an uninterrupted discussion with us. “We’ve been working on the product for about two years, and the real challenge for us was having to pinpoint, in real-time, the primary voice speaking from other background voices and noises-and then parse them out, so that we could shine a spotlight on the primary speaking voice only,” Schoenfield explains. “What we have here simply doesn’t exist in the industry,” Schoenfield begins, an excitable grin breaking out across his face as we chat over Microsoft Teams.Īnd his joy is contagious I find, as I can’t help but beam right back at him as he explains how the idea for competing for noise cancellation was born. With innovation being the foundation of this forward-thinking, advanced AI provider’s core values-and following the overwhelming success of the Krisp “virtual microphone and speaker” app-they’ve made yet another breakthrough in their mission to empower people to become better, more effective communicators in the digital era, COO Robert Schoenfield tells us. Yet thanks to the bright sparks at Krisp, their industry-leading noise cancellation and echo removal solution has delivered just that to millions of employees around the world, whether they work from the office, at home, in a contact centre, in a shared working space, at a café, or beyond. Besides these different use-case scenarios, Krisp suggests it is compatible with any audio hardware (microphone, headset, speaker) and offers support for over 600 apps focussed on conferencing, video messaging, recording, or streaming.Freedom and flexibility aren’t necessarily words you’d associate with the COVID-19 pandemic. Talking about the different ways you can use Krisp, the tool can come in handy if you do a lot of collaboration with your team members over video/audio conferencing, play multiplayer games with friends or livestream it online, participate in online teaching, or do a lot of podcasts that require clear audio. Moreover, since the entire processing takes place locally on your computer, and the service does not require sending your data to its servers for processing, you can rest assured with your audio not ending up on some random servers. The noise-canceling process takes place before the audio reaches the service, which opens up the option to use Krisp with almost any app or service you want. Basically, it adds a virtual microphone between your device’s physical microphone and the app you are using - to suppress the noise from your microphone to the person on call at the other end, and a virtual speaker between your device’s physical speaker and the app in use - to suppress the noise coming from the person on call at the other end to your speaker. What’s interesting about Krisp is that it works as an additional layer between your device’s microphone/speaker and the app or service you are using. Besides that, the tool also gives you the option to reduce noise at the other end of the call, meaning, if the person on the other end of the call is in a noisy environment, you can enable the option on your app to suppress noise coming from their end. Once that’s done, it then removes the waveform of noise from the audio to offer a clearer audio experience. ![]() For this, it relies on Artificial Intelligence to create a KrispNet DNN (Deep Neural Network) that helps it recognize the voice of the person on the microphone and differentiate it from the noise. ![]() To give you some background, Krisp is a noise suppression tool that mutes background noise during calls. So, let’s dive in and see what Krisp is and how to use it. And now, we have another company, Krisp, offering its services for free or discount for the next 6 months. Building upon the same, we recently saw companies like Cisco, Google, Microsoft, and a few others, offering their video conferencing solutions for free or at a discounted price, to encourage remote work. With governments across the world suggesting its citizens to avoid going out and staying at home as much as possible, taking into account the purview of coronavirus outbreak, we now have more and more companies and organizations, who have also started asking their employees to avoid commute and work from home instead. ![]()
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